Frequently Asked Questions

I registered but cannot access the tool screen.

Please check your membership level after logging in.
If you are a Premium Member (not subscribed), please register your subscription by clicking the “Subscription Registration” button at the bottom of the login screen.
For information on how to register, please refer to【About Premium Membership Registration】.

What is your payment method?

PayPal payment.
You can make credit card payments through PayPal.
Supported credit cards include JCB, VISA, MasterCard, and American Express.

When is the payment date?

This is the date when the first usage fee will be charged.

I would like to cancel my membership.

Please refer to the【Withdrawal from Membership】page for the withdrawal procedure.

I have canceled my membership but the billing continues.

Depending on the timing of your withdrawal, you may continue to be billed after your withdrawal.
Please check the PayPal screen to confirm that you have stopped paying for your subscription.
Please refer to the【Withdrawal from Membership】page for details on how to check.

※Depending on the timing of your withdrawal request, it may be processed in the following month.
※We will not provide refunds in the event of any problems with the withdrawal process.

I registered for a subscription without creating a PayPal account.

You will need to contact us to cancel your subscription.
Please contact us from the【Inquiry】page.
Please note that it may take several days or more to respond to your inquiry, so please create a PayPal account when you register your subscription.